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Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

Bebamart is here to transform your online shopping experience not only with quality guarantee on products but also through the most convenient and reliable shipping methods. Currently Users can chose between: 1.Shipping to Home Address or Office 2.Shipping to Pick Up Point

How Long Will It Take To Get My Package?

We have Unrivaled shipping service in terms of time and efficiency online in Kenya. For Orders made In the morning session in Categories such as Phones & Accessories, Drinks and other small special items we offer Same day Delivery. For any other orders within and outside Nairobi we offer Next day delivery to both your address and Pick Up Station. Paramount to our shipping service quality is the convenience of the customer hence our delivery agents consistently make arrangements to suit delivery of the package in line with the customer's wishes Now How about that for sipping?

PAYMENT

What Payment Methods Are Accepted?

The two main Payment Methods accepted are; 1. Mpesa or Cash on delivery Customers within Nairobi Enjoy pay on delivery options where they pay upon receiving and confirming their orders either in cash to our delivery agents or Mpesa. 2. Pay Online via Mpesa, Visa or Mastercard Users are advised to pay safely through our online payment system with card and Mpesa Online options provided to speed up the order confirmation process.

Is Buying On-Line Safe?

Most Definitely,The Bebamart platform is not only secured using advanced cyber SSL certificate protocols but it's online payment platforms are secured by the card and bank payment gateway platforms to guarantee your online safety.

Order & Retunrs

How do I place an Order?

To place an order simply 1. Click on the product you're interested in and click on "Add to Cart" 2. Your product is already in the cart and simply click on the cart notification icon at the top left side of your window and select checkout. 3. After confirming the right quantity of products you want to order, click on "checkout" to move on to a page where you will fill in your details and select your preferred shipping method and address. 4. Select the appropriate shipping method for your product and submit your order. 5. Your order will be successfully submitted and you will receive a notification email on the same. 6. You will then receive an email from Bebamart notifying you of the state of your order submitted and delivery details scheduled and sent to you

How Can I Cancel Or Change My Order?

To cancel your order simply login to your account using your email and password and navigate to your account and orders. Cancel your order from here or alternatively call us to help you do the same.

Do I need an account to place an order?

No, you absolutely need no account to place your order. Simply checkout with our details necessary to aid delivery and confirmation of your order

How Do I Track My Order?

Simply click on track my order at the footer or header of our website and key in your order no. sent to your email by bebamart to see the progress of your order.

How Can I Return a Product?

In case you receive a faulty product or a product that doesn't match your order specifications as governed by our return policy Simply call us on 0786766 or email beba@bebamart.co.ke
We’re Here to Help ! Contact us

Call: 0786 766 066 

         0721 854 894

Email: beba@bebamart.co.ke